Privacy Policy

Tulsi Kathmandu Hotel – Thamel, Kathmandu, Nepal

At Tulsi Kathmandu Hotel, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website, contact us, or stay at our hotel.

1. Information We Collect

We may collect the following types of personal information:

• Full name
• Contact information (email address, phone number)
• Identification details (passport or citizenship details at check-in)
• Payment and billing details
• Booking details and stay preferences
• IP address and browser information (when visiting our website)
• Any communication you send to us via phone, email, or online forms

2. How We Use Your Information

We use your personal data to:

• Confirm and manage hotel bookings
• Verify guest identity during check-in
• Process payments securely
• Improve customer service and website experience
• Send booking confirmations, invoices, and customer support responses
• Comply with Nepali legal and regulatory requirements
• Prevent fraud or unauthorized use
• Improve hotel services and guest satisfaction

3. Information Sharing and Disclosure

Tulsi Kathmandu Hotel does not sell, rent, or trade your personal information.

We may share your data only when:

• Required by law or Nepal Government authorities
• Needed to complete transactions with payment gateways
• With trusted service providers (e.g., booking systems) under confidentiality agreements
• Necessary to protect hotel rights, guests, or property

4. Data Security

We implement reasonable security measures to protect your personal information from:

• Unauthorized access
• Alteration
• Disclosure
• Data loss or misuse

However, no internet transmission or electronic storage method is 100% secure.

5. Cookies & Website Tracking

Our website may use cookies to:

• Improve user experience
• Analyze visitor traffic
• Remember preferences
• Enhance site functionality

You may disable cookies from your browser settings at any time.

6. Third-Party Links

Our website may contain links to booking platforms or external websites.
We are not responsible for the privacy practices of those websites.

7. Guest Rights

You have the right to:

• Request access to your personal data
• Ask for corrections
• Request deletion, where legally permitted
• Withdraw consent for marketing communications

To exercise these rights, contact us directly.

8. Policy Updates

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.