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Terms Of Service

Terms Of Service

Tulsi Kathmandu Hotel – Thamel, Kathmandu, Nepal

Welcome to Tulsi Kathmandu Hotel. By using our website, making a reservation, or staying at our property, you agree to comply with the following Terms of Service.

1. Reservations & Bookings

  • All bookings are subject to availability.
  • Guests must provide correct and complete personal information at the time of booking.
  • The hotel reserves the right to refuse or cancel a reservation in case of incorrect information, suspected fraud, or policy violation.
  • Online bookings serve as a reservation request and are confirmed upon payment or written hotel confirmation.

2. Check-in & Check-out

  • Check-in Time: As per hotel policy (usually after 12:00 PM)
  • Check-out Time: As per hotel policy (usually before 12:00 PM)
  • Early check-in or late check-out is subject to availability and may incur additional charges.
  • A valid government-issued ID or passport is required at check-in.

3. Payment Terms

  • Full or partial advance payment may be required for confirmed reservations.
  • Accepted payment methods include cash, card, and online payment gateways.
  • Outstanding balances must be cleared before check-out.
  • Prices are subject to change without prior notice.

4. Cancellation & Refund Policy

  • Cancellation timelines and refund policies depend on booking type.
  • Refunds (if applicable) will be processed within a reasonable time.
  • Non-refundable bookings cannot be canceled or refunded.
  • No-shows may be charged the full booking amount.

5. Guest Responsibility

Guests must:

  • Maintain respectful behavior with staff and other guests.
  • Use hotel property responsibly.
  • Follow all hotel rules and safety guidelines.
  • Pay for any damage caused to hotel property due to negligence.
  • Keep personal belongings safe; the hotel is not responsible for lost items.

6. Prohibited Activities

Guests are not allowed to:

  • Smoke in non-smoking rooms/areas
  • Cause disturbances or illegal activities
  • Bring pets unless hotel permission is granted
  • Cook inside rooms unless permitted
  • Tamper with hotel systems or equipment

7. Children & Extra Guests

  • Children under a certain age may stay free (subject to hotel policy).
  • Extra beds are available at additional cost.
  • The number of guests per room must not exceed capacity.

8. Limitation of Liability

Tulsi Kathmandu Hotel is not responsible for:

  • Theft, loss, or damage to guest belongings
  • Injuries caused by misuse of facilities
  • Delays or service interruptions due to power cuts, natural disasters, or government restrictions
  • Third-party tour, transport, or activity services recommended by hotel staff

9. Website Usage

By using our website, you agree:

  • Not to misuse content, images, or booking systems
  • Not to attempt hacking, spamming, or data abuse
  • That all content remains hotel intellectual property
  • We may update website content without notice

10. Force Majeure

The hotel is not liable for service interruptions due to events beyond control including:

  • Natural disasters
  • Political unrest
  • Pandemic restrictions
  • Power failures
  • Government orders

11. Termination of Stay

The hotel reserves the right to terminate accommodation without refund if:

  • Rules are violated
  • Guests behave unlawfully or dangerously
  • Payment is refused or fraudulent

12. Privacy

Personal information is handled as per our Privacy Policy.

13. Changes to Terms

Tulsi Kathmandu Hotel reserves the right to modify these Terms at any time.
Updated terms will be published on the website.

14. Governing Law

These Terms are governed by the laws of Nepal.
All disputes shall fall under Nepali jurisdiction.